Our users open Excel EPM Add-in launched from web IE, all through citrix session
The issue, which is non reproductible, is that when users're logging into SAP BPC web interface(IE) and try to launch Excel, there are TWO EPM tabs that appear in Excel. When we look deep in it : there are two version of EPM add-in that appear
We don't know what make these two different programs runs concurrently when launched from web interface. we Don't know wy Analysis seem to run in priority vs EPM.
In the Add/Remove Software of the citrix server config pane, we see both programs
We try to uninstall the 2. "SAP BusinessObjects Analysis" but it blocks all the other BPC programs.
What works for now is we reset the citrix profile. But it doesn't prevent the problem to appear some weeks later.
Any help would be great.