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Oct 22, 2019 at 12:32 PM

Account information not recognized: could not reach CMS.

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Account information not recognized: could not reach CMS.the CMS on machine was stopped due to critical error..

all services are properly running

SS is attached

when trying to configure CMS database it shows error

also not get logged in with administrator credntials

as mentioned in belo SS

Our CMS and audit database remotely ( SQL Server DB ) We have Checked that our ODBC connection working fine

Also in log log file error_cms6400.log

33007 Failed to decrypt object 100 using cryptographic key ID: 4.

35101 The root server reported an error Initialization Failure. (Reason: Failed to decrypt object 100 using cryptographic key ID: 4.Failed to decrypt object 100 using cryptographic key ID: 4. Error decrypting InfoObject ).

Our when I change the cluster key same error “ Failed to decrypt object 100 using cryptographic key ID: 4 “ occur

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