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Cannot connect CCO Monitor: Allways ask for credentials

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Dear all,

I can't connect to CCO Monitor page: Allways ask for user and password. I've just verified the user and password are valid. In fact I'm using the same user for B1if and when I open B1if web page it works fine.


Any idea, please?

Accepted Solutions (0)

Answers (2)

Answers (2)

Dear eduardo.prietocastro,

When you logon to the CCO Monitor you need a B1if Runtime user (as opposed to a B1if Admin user).

In many installations there is an Admin user B1iadmin and a Runtime user B1iadmin. But they're not the same and can have different passwords.

Please try to logon to the CCO Monitor with a user you find in B1if -> Maintenance -> User Administration -> Runtime Users.

Kind regards,

Gunther

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Dear Gunter,

Thanks for your help. That was the problem: The runtime user was inactive.

Kind regards.

Eduardo

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Dear eduardo.prietocastro,

Thanks for the update. You may mark the answer as correct & close your question.

Best regards,

Gunther