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Cannot connect CCO Monitor: Allways ask for credentials

Dear all,

I can't connect to CCO Monitor page: Allways ask for user and password. I've just verified the user and password are valid. In fact I'm using the same user for B1if and when I open B1if web page it works fine.


Any idea, please?

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2 Answers

  • Posted on Oct 21, 2019 at 05:29 PM

    Dear Eduardo Prieto Castro,

    When you logon to the CCO Monitor you need a B1if Runtime user (as opposed to a B1if Admin user).

    In many installations there is an Admin user B1iadmin and a Runtime user B1iadmin. But they're not the same and can have different passwords.

    Please try to logon to the CCO Monitor with a user you find in B1if -> Maintenance -> User Administration -> Runtime Users.

    Kind regards,

    Gunther


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  • Posted on Oct 23, 2019 at 10:01 AM

    Dear Gunter,

    Thanks for your help. That was the problem: The runtime user was inactive.

    Kind regards.

    Eduardo

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