This is a custom message for a functionality specific to your company.
Please contact your local support desk for assistance (after reading the documentation provided to you, of course). In general - it is a lot more efficient for the business users to contact the local support team - they should know better what are processes in your company, what is the configuration, what custom developments, most likely they have training materials tailored to your needs and (this is the best part) there are SLAs which means that you have a much higher chance of receiving responses to your questions.
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