Skip to Content

Validator messages are not properly displayed in Backoffice - SAP Commerce 1905


We are facing an issue with the SAP Commerce 1905 related to some Validator Interceptor. The exception that is thrown by those interceptors is not being displayed properly in Backoffice notification widget. Instead of that, a generic error message "Unable to Update" or "Unable to Create" is displayed.

When I was working on another project that was using SAP Commerce 6.7, it was not happening. Do you have any ideas about what changed, or how can I display my custom interceptor messages in Backoffice again?


Add a comment
10|10000 characters needed characters exceeded

Related questions

2 Answers

  • Posted on Jul 14, 2020 at 12:11 PM


    When a ModelSavingException occurs within the Backoffice, eventually a NotificationEvent is published via the OOTB NotificationService. The messages for each NotificationEvent can be configured from within the -backoffice-config.xml files in each backoffice extension.

    The default messages for all models' creation, update, removal, etc. are part of the platformbackoffice extension, therefore part of the platformbackoffice-backoffice-config.xml.

    For example, the notification for failed update of a model is defined as follows:

    <na:notifications eventType="UpdateObject" level="FAILURE">
       <!-- Expected map in form object -> exception -->
       <na:references linksEnabled="true">
          <na:reference placeholder="0"
                     label="#root.size() == 1 ? (@labelService.getObjectLabel(#root.keySet().iterator().next()) + ' | ' + @exceptionTranslationService.toString(#root.values().iterator().next())) : #root.size()"
                     message="#root.keySet().iterator().next()" link="#root.size() == 1"/>

    Since the definition above seems to be the same for both SAP Commerce 6.7 and SAP Commerce 19.05, my guess would be that the implementation of the ExceptionTranslationService.toString() method has been changed after version 6.7.

    That being said, in order to change the message shown in the Backoffice, there are a few possible options, including but not limited to:

    • Override the OOTB ExceptionTranslationService.toString() method so that it returns the desired custom message. Needless to say, this will override all usages of the method throughout the system.
    • Redefine the notifications element for eventType="UpdateObject" level="FAILURE" in your custom backoffice extension, so that it doesn't use the ExceptionTranslationService at all.

    P.S. Although this is an old question, there seem to be people who face the same issue, therefore the answer.



    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Jul 14, 2020 at 12:43 PM

    Hi Kremena,

    Thank you for your response. I found below link in documentation. But not able to find backoffice-core-spring.xml and bean definition for defaultExceptionTranslationService in 1905. Is there any way to enable it .

    I can see exception is shown my logs but same is not shown on notification area of backoffice. Same is working for me in 1808.

    sample log

    Caused by: de.hybris.platform.servicelayer.interceptor.impl.MandatoryAttributesValidator$MissingMandatoryAttributesException: [de.hybris.platform.servicelayer.interceptor.impl.MandatoryAttributesValidator@16940d83]:missing values for [brandCategoryID, brandLogo, brandName] in model configuratorModel (<unsaved>) to create a new Configurator INFO | jvm 1 | main | 2020/07/14 13:06:54.054 | at de.hybris.platform.servicelayer.interceptor.impl.MandatoryAttributesValidator.onValidate( ~[coreserver.jar:?] INFO | jvm 1 | main | 2020/07/14 13:06:54.055 | at de.hybris.platform.servicelayer.internal.model.impl.wrapper.ModelWrapper.invokeValidateInterceptors( ~[coreserver.jar:?] INFO | jvm 1 | main | 2020/07/14 13:06:54.055 | at



    Add a comment
    10|10000 characters needed characters exceeded

    • Hi Amrita,

      As it is mentioned in the documentation you found, the defaultExceptionTranslationService is defined in the backoffice-core-spring.xml. You should be able to find it within the /hybris folder. If you want to extend the service and redefine the bean, you should do so in your custom extension.


Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.