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Oct 17, 2019 at 07:38 AM

C4C Standard fields: Industry vs ABC Classification vs Customer Group


Hi experts

Can you tell me the difference between Industry, ABC Classification, and Customer Group? We have a requirement from client to classify accounts as either Government or Commercial, and to do "tiering" on accounts such that there are tier 1, tier 2, and tier 3 as options.

My initial design (I'm a C4C consultant) is use "Industry" for Government and Commercial options, and ABC Classification for Tiers 1, 2, and 3. Is this the best fit? If so, what is Customer Group for? Does it have something to do with SD?