C4C Standard fields: Industry vs ABC Classification vs Customer Group

[former_member628244]

Hi experts

Can you tell me the difference between Industry, ABC Classification, and Customer Group? We have a requirement from client to classify accounts as either Government or Commercial, and to do "tiering" on accounts such that there are tier 1, tier 2, and tier 3 as options.

My initial design (I'm a C4C consultant) is use "Industry" for Government and Commercial options, and ABC Classification for Tiers 1, 2, and 3. Is this the best fit? If so, what is Customer Group for? Does it have something to do with SD?

Thanks

[ankurgodre · Accepted solution]

Hello Denmar,

If your C4C system is connected/going to be connected to SAP ECC or S/4 HANA, your SD consultant would be able to help you do the correct mapping of these 3 fields - all the three fields are standard in SAP ECC or SAP S/4 HANA.

If your C4C is not connected/will not be connected to SAP ECC or SAP S/4 HANA, then you can use:
1. Industry - to specify what kind of Industry the Customer belongs to (ex: Automotive, Chemicals, Manufacturing, Telecom, Pharma, Defense, etc. etc. )
2. ABC Classification - This can be comprised of multiple factors which make up one classification (ex: Revenue of the Customer, sixe of the Customer, Order size etc.) based on these and several other combinations of factors, you can use this to classify the Customers.

3. Customer Groups - These are used in Sales transactions, also in deriving pricing, etc. in SAP ECC or S/4 HANA. These are used to classify Customers into various Business Partner functions, which are used in business transactions.

And in your post, what assignment you mentioned can be used as you said, however, make sure, that if there is a connected SAP ECC or S/4 HANA system, then these are mapped correctly to standard SAP SD fields.

Hope this helps.

BR

Ankur