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Oct 16, 2019 at 04:45 AM

Customer Refund Processing / Reconciliation

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Hi everyone,

We have a lot of cases in our company that the customer pay in advance (Sales order > Down Payment> Incoming Payment > AR Invoice) and we need to refund them. We use outgoing payment to fix it but our reconciliation still is open, because when we try reconcile Outgoing payment with Incoming Payment (linked A/R Invoice) the system doesn't allow.

Someone have a suggestion to fix this issue because this process is recurrent in our company.

Thanks.

Leo