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Customer Journey Insight Filters - SAP Marketing Cloud

Hi all,

When designing a Triggered-based Campaign, I am facing the following obstacle:

I want an interaction (payment) to be the trigger that launches the next action of the campaign. The thing is that this interaction type can have 2 status; 'paid' 'or 'not paid'.

It is possible to somehow define the campaign so the interaction payment acts as a trigger only when its status is = 'paid'? If yes, how should I do it?

Thanks in advance for your collaboration!

Best,

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1 Answer

  • Best Answer
    Posted on Oct 15, 2019 at 06:58 PM

    Hello Gerard llatjos,

    Why don't you create a Live target group with Interaction type=payment + Status=paid?

    Then you can assign thsi target groupd as a filter condition in the campaign desginer.

    Does that meet your requirement?

    Hope it helps.

    BR,

    Guilherme.


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