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Customer Journey Insight Filters - SAP Marketing Cloud

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Hi all,

When designing a Triggered-based Campaign, I am facing the following obstacle:

I want an interaction (payment) to be the trigger that launches the next action of the campaign. The thing is that this interaction type can have 2 status; 'paid' 'or 'not paid'.

It is possible to somehow define the campaign so the interaction payment acts as a trigger only when its status is = 'paid'? If yes, how should I do it?

Thanks in advance for your collaboration!

Best,

Accepted Solutions (1)

Accepted Solutions (1)

guipaulino
Active Participant

Hello gllatjos,

Why don't you create a Live target group with Interaction type=payment + Status=paid?

Then you can assign thsi target groupd as a filter condition in the campaign desginer.

Does that meet your requirement?

Hope it helps.

BR,

Guilherme.

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Thank you so much Guilherme for your quick and clear response! Hadn't face a similar requirement before and I was confused..

Best,

Answers (0)