SBO Mailer Error Log

[Former Member]

Hi All,

I have a client that I've written some bulk e-mailing of invoices for. The last bulk invoice run (with attached PDFs) sent half of the mails and the other half not. If I look at the ALR1 file, the status field says "E" (I presume error) and the rest of them says "S" (I presume sent).

My question is, is there any way that I can know why those did not send? Does the Mailer keep any record of activity and attempts to send? There is absolutely no difference in the lines that were added and the e-mail addresses are correct. Each e-mail that gets sent out gets sent to their accounts department as well (accounts@xxx.com), but some of these message went through and some of them failed. This tells me that it's got nothing to do with the address.

Anyone know where I can check a possible log or any other way I can try to get those sent? I have restarted the SBO mailer and checked all the settings. Funny thing is that all mails were lying in the queue within 2 minutes and all of a sudden the mailer just stopped sending.

Any help appreciated!

Thanks in advance,

Adele

[Former Member]

Couldn't find any way around this and didn't see a detailed error log. We ended up writing our own e-mail component.

[former_member184566]

Hi Adele

Hows things going Well, this sbo mailer is not as transparent as we would like. The only place you can check is in event viewer in the administration window of windows. Look at note 693306 for more info. Here is the note

"

Error analysis for e-mails and fax sent via Service Manager

Symptom

SAP Business One Service Manager is responsible for sending e-mails and faxes via SAP Business One.

In case an e-mail or a fax was sent via SAP Business One but has not reached its destination/recipient, it is possible to diagnose a relevant error message, which can then help you trace the actual cause of this malfunction.

Other terms

SAP Business One Service Manager, e-mail, email, Fax, Unsent, Error,

Error Message, Event Viewer, Error Analysis, Application Log,

Failed to create Dispatch cover page, Error 49, Error 46, Error 36,

Error 35

Reason and Prerequisites

Help for analyzing error messages returned from SAP Business One Service

Manager (SBO Mailer) and documented under the Event Viewer.

Solution

Error messages returned by SAP Business One Service Manager can be

viewed under Start => Settings => Control Panel => Administrative Tools

=> Event Viewer => Application Log.

Double click the column title 'Source' and locate all the errors related

to 'SBOmail'.

Double click an Error row to open the Event Properties window.

The error number is displayed under the Description section.

1. Error 49 - the e-mail could not be sent through the currenct SMTP. This usually occurs when a Local Exchange Server is defined within the Service Manager. It is necessary to define a Relay in the Exchange Server to the SQL Server and workstations running SAP Business One. It is also important to verify that the e-mail address defined for the sender in SAP Business One is valid.

2. Error 35 - this error occurs when trying to send an e-mail with an attachment, that cannot be created or accessed via the Attachments path as defined in SAP Business One. It is necessary to verify that there are no folder restrictions on the Attachments folder. It is also necessary to verify that the created attachment has a valid name. In case the operating system does not support the specific language used in SAP Business One, the Service Manager will not recognize the created file. In NT 4.0 Servers, try running the SBO Mailer under an Administrator account, instead of under a Local service account.

3. Error 36 - this error usually occurs when a wrong SMTP address is defined in the Service Manager. Try using an alternative SMTP address.

4. Error 46 - this error usually occurs due to a wrong SMTP definition in the Service Manager or the SMTP traffic is being blocked by an existing FireWall.

5. Failed to create Dispatch cover page - this error is relevant only when attempting to send faxes using SAP Business One Service Manager. This error indicates that there is an existing problem with WinFax cover pages. This problem exists in the WinFax product itself, however it is necessary to resolve this issue in order to send faxes via SAP Business One Service Manager. In order to resolve this problem refer to Symantec's article found in the following web link:

"

there is also notes 782611,693007,693006 and 717788ope this helps

[Former Member]

Thanks Louis,

I will have a look at it and see if it solves my problem.

Adele

[Grzegorz102]

Hi Adele,

I think we maybe are facing the same problem with SBO Mailer stopping sending emails (status 'E'...)

Could You, please, report if you managed to solve the problem ? What was possible cause, what you suggest to check ?

Best regards,

Grzegorz

/Gregorio