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Oct 16, 2019 at 07:59 AM

Multiple Business Scenario for C4C/ERP Integration

200 Views Last edit Oct 23, 2019 at 12:11 AM 2 rev

Dears,

I have integration between C4C and ERP for Ticket replication.

The integration is done sucessfully, however we need to integrate with multiple scenario.

For Example :

in the Path below we maintain the Business Scenario :

SPRO-->Integration with Other SAP Components-->Integration with SAP Cloud for Customer-->Application-Specific Settings-->Service Processing-->Controlling Integration :

1- Create and Change Controlling Scenario

2- Establish Controlling Type and Controlling Scenarios

on the above, we maintain the Controlling Scenarios which is COD and the Controlling Type and Scenarios which will be the the Service Ticket type sent from C4C and the Link with the Scenarios as below :

I need to Maintain Multiple COD scenarios so that each Scenario will be posted to different Internal Order Type. the Standard COD is Posting to "SAPS".

Can we Maintain the Integration Like Ex : COD1 -- IO ( ZSPS ) --- COD2 IO ( ZSP2 ) -- and So on?

Appreicate your help

Attachments

cod.png (8.3 kB)
io.png (90.6 kB)