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User got no rules synchronization from CCOM


i have a question about the Roles and the synchronization between the CCO and CCOM.

I use CCO connected with CCOM and i added a new user (Cashier Role) with CCOM. Now i could loged in with the new user in my CCO. Fine...

Next i made a change in the role cashier for a rule that i want to allow the user, but the CCO User don't got the changes in the role from CCOM. It seems they are not connected or the CCO don't retrieve the new changes for the cashier role.

Do anyone know why the roles are not synchronized?

Thank you very much for your help.

Best Regards, Daniela

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  • Best Answer
    Posted on Oct 14, 2019 at 05:43 PM

    Hi Daniela,

    Did you execute the User synchronization after the changes in the role?

    A good practice in this case is to enable the user synchronization to synchronize automatically after startup. Go to CCO > Configuration > Synchronization > User Synchronization > "flag" the parameter Synchronize automatically after startup


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  • Posted on Oct 14, 2019 at 04:58 PM

    Hi Daniela,
    please, check if the parameter Enable central user management is turned "ON" Under Configuration > Integration > SAP Customer Checkout Manager.

    The system expects that when the parameter Enable central user management is ON, the users are only managed via SAP Customer Checkout Manager.

    Please also take a look in the following documentation:

    There is a note regarding the parameter Enable central user management.


    "To synchronize users managed in the SAP Customer Checkout manager with your SAP Customer Checkout applications, you need to activate Enable central user management in the configuration of your SAP Customer Checkout application. When this option is enabled, all users (roles and permissions) for your SAP Customer Checkout applications are managed centrally in SAP Customer Checkout manager.

    When using the central user management of the SAP Customer Checkout manager, local user and role management in the SAP Customer Checkout configuration is no longer possible. The "User" tab cannot be edited, and is read-only."

    If your question in answered, kindly select the answer as “Right Answer”. This helps others to follow and easily locate answers.

    Best Regards,

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