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Printer doesnt print suddenly from CCO "The exclusive access right had not been aquired"

Dear all,

I have a question about a problem in the customer payment process with my printer, and for me it has been impossible to replicate the problem The problem is that sometimes my printer doesn´t print and I have to restart cco and my printer to be able to print again

I was able to identify in the CCO records some errors that I think are part of the problem, but I'm not sure

my printer´s model is EPSON TM- 88V and is conected by usb

I appreciate any response

Kind Regards

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6 Answers

  • Posted on Oct 10, 2019 at 06:51 PM

    Hello Jhon,

    Are you using the standard print template provided by SAP?
    Or, are you using a customized print template?
    What is the version of SAP Customer Checkout?

    If it is a customized template, try to use the standard template and check if you will face the same issue.

    Regards,
    Anderson

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  • Posted on Oct 16, 2019 at 11:16 PM

    Hello Anderson

    thanks for answering

    I tried to replicate the issue with all kinds of templates, with the template provide by SAP and also with our customized template, but normally the printer works without problem when i try to replicate, but my costumer told me that this issue is not always, but when the printer doesnt work, he tries to obtain logs and he sent me the images logs and specifically the message appear "The exclusive access right had not been aquired" and the printer works again restarting cco.

    So I want to know if the specific error "The exclusive access right had not been aquired" is printer error or can be another thing, because is difficult replicate the issue

    Kind Regards

    Costumer´s Version FP07 PL02

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  • Posted on Oct 17, 2019 at 09:03 PM

    Hello Jhon,

    I was able to reproduce the issue following the steps below:

    1. Create a receipt and print it
    2. Turn off the printer
    3. Create a new receipt and try to print it
    4. You will receive the message in the console "com.sap.vp.jpos.CPOSPrinterService - Printing on device (POSPrinter) has failed. Try to reprint ...com.sap.scco.hl.JposRuntimeException: The exclusive access right had not been acquired."

    There was a fix regarding reprint issues in the version 2.0 FP07 PL05. See SAP Note 2794163 for further information.

    I suggest you to install a new version of SAP Customer Checkout, then check if the issue will happen again

    Regards,
    Anderson

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  • Posted on Oct 18, 2019 at 02:01 PM

    Hello Anderson

    I'm going try to update my costumer's version with version 2.0 FP07 PL05 or higher

    but currently, i was tried to download the version and the link

    https://apps.support.sap.com/sap(bD1lcyZjPTAwMQ==)/support/swdc/notes/index.do?cvnr=73554900100200003473⊃port_package=SP007&patch_level=000005

    just show me the version FP07 PL09

    SAPCUSCHK07_9-70001338.ZIP Is there any problem with each version´s link?
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  • Posted on Oct 18, 2019 at 04:17 PM

    Hi Jhon,

    The PL09 is the latest version of FP07 and only the latest version is available to download.

    Regards,
    Anderson

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  • Posted on Oct 18, 2019 at 08:07 PM

    As suggested by Anderson Schmitt it would be highly recommended to update to the latest patch, as there were multiple fixes on the PLs that followed PL02 regarding printing functionality, including specifically a better error-handling of the Epson JavaPOS API.

    Another things you should probably look up:

    • update the TM-T88V with the latest firmware
    • update the Epson APD driver to the latest version (the JavaPOS libraries need the logical port deployed by the driver)
    • update the official Epson JavaPOS libraries with the latest version - which one are you using?
    • use the Epson SetupPOS tool to test the JavaPOS functionality ("CheckHealth") - does it work?
    • make sure the DIP Switches of the TM-T88V are set up correctly
    • make sure the interface host selection is set as USB (and not as "auto")
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