Oct 08, 2019 at 05:27 PM

SAP C4C Responsive UI - Multiple Activites(Phone Calls) getting created for a single interaction

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Hello,

I am trying to pass payload info with unique External Reference ID for a single interaction when the call is allocated and connected. But somehow it is creating multiple activities(phone calls) in SAP. Isn't External Reference ID the unique ID that SAP considers?

My Payload when call is alerting:

<payload><ANI>18048739011</ANI><CID>BCM1234</CID><DNIS>18048739011</DNIS><ExternalReferenceID>3.00225000031570464840</ExternalReferenceID><action_code>CALL_ALLOCATED</action_code><EventType>Outbound</EventType></payload>

My Payload when call is connected:

<payload><ANI>18048739011</ANI><CID>BCM1234</CID><DNIS>18048739011</DNIS><ExternalReferenceID>3.00225000031570464840</ExternalReferenceID><action_code>CALL_CONNECTED</action_code><EventType>Outbound</EventType></payload>

Any help on this would be appreciated.

Thanks,

Pavan.