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Oct 14, 2019 at 05:47 AM

ITSM API keys required for Chatbot

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I am trying to create a Chatbot using SAP Conversation AI (CAI) which is expected to fetch data like Incident description, Creator, Incident Date, Status etc. when Incident ID is entered. Is there any API available to connect ITSM with SAP CAI Chatbot.

Thank you for your responses.

Best regards,

Hari