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Billing Output Issue

User is creating a set of debit notes creation using customized upload file. After upload system is successfully able to create debit notes along with automatic output creation and PDF file generation that is getting stored in a given FTP folder.

User is complaining that all PDF files are having some default footer with name of sold to party that is not part of those debit notes.

when i am taking print using VF03, i am not finding any such footer information.But, When I am referring PDF files from FTP folders, In those files footer is there.

As per my primary analysis footer is not applicable for that output program.Also, Earlier system was not printing any such footer information.

only past few day's system is printing some unwanted footer with static details of sold to party.

please advice the analysis and solution approach for it.

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  • Posted on Oct 11, 2019 at 08:15 AM

    If the problem started to occur recently then if I were you I would first check what transports were done in the past few days.

    If there were no transports recently - another thing that I would check is if the problem occurs only in PRD or also in QAS and DEV; also does this happen for a single user or for everybody. If it happens only for a few users and only in PRD I would compare the settings of these users. If it happens only in PRD maybe this is a setting that is done per system (which may narrow down a bit the things that needs to be checked). If the problem occurs also in QAS and if it is easily reproducible - at least you can ask a colleague from the development team to help you out.

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    • Thanks for your analysis...We are in process off almost in line with your views.

      Unfortunately given business process in owning by a single user and we do not have FTP settings in QAS for this scenario similar to PRD system.

      presently my developer is analyzing the upload program that is using for creation of debit notes.

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