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SAP Advanced Returns Management

Hello All,

Whenever I am trying to save an ARM Sales Order I am encountering the following error removing the same from the incompletion log resolve the issue.

Please advise and oblige.capture.jpg

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2 Answers

  • Best Answer
    Posted on Oct 12, 2019 at 06:49 PM

    You get an error because the combination of 0001-Receive into plant + N-No refund is not allowed. If the material is already in the plant physically (as indicated by setting Material Received) then you can use for refund control R-By Credit Memo Request.

    If you did not enter most of these values by yourself and if you wonder from where they are determined - here is the customizing path in SPRO:


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  • Posted on Oct 13, 2019 at 01:11 AM

    capture.jpgHello There,

    The values were entered by me . Please can you let me know why the repair order is not getting created even inspite of my doing the settings.I surely am missing out on something but can't figure what it is.

    Your help will be highly appreciated and rewarded


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      • When you use Answer instead of commenting on somebody's answer the members participating in the discussion do not receive notification that you provided any updates. This reduces the chances of people responding and if you do this very often they won't be able or willing to help you.
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      • It may be a good idea to include the software version which you use - in the system to which I have access at the moment (ECC 6.0 EhP4) there is no such setting in SD->Sales->ARM. In my version for the IMG path which I mentioned in my answer the default settings for the plant/sales office combination are:

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