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Anonymous accounts created in Marketing cloud

Hello Experts,

There are some Anonymous accounts are created in Marketing cloud without having details, I would like to know the reason why these accounts are created and how to deleted those Accounts, please suggest.

Thanks,

Regards,

Sudhakar Y.

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2 Answers

  • Posted on Oct 11, 2019 at 04:55 PM

    Hi,

    To delete the accounts which are named as "Anonymous" you may think of using standard SAP Marketing Cloud Job names "Contacts: Flag Contacts for Deletion" and "Contacts: Flag Contacts for Deletion "Contacts: Delete Flagged Contacts" respectively. Just make sure in the selection criteria you also select "Corporate Accounts" checkbox since SAP uses contacts term for both "real" contacts as well as accounts.

    Please check out the video: https://youtu.be/GJeOvg7r7W0 for more details.

    Thanks

    Saurabh

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  • Posted on Oct 15, 2019 at 07:21 AM

    Hi @SUDHAKAR YERUBANDI,

    you can delete the corporate accounts as described by Saurabh.

    Where are these Accounts coming from? Maybe that would help to find out the reason why they are named Anonymous.

    BR Tobias

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