hello All,
In SAP C4C services
In service tickets I have a requirement where I have to define a Party role to automatically determine the business partner same as the main (Account) business partner in the document.
I tried to do so through two methods:
1- Maintaining it in the relationships in the Business partner account itself, however I receive an error that they can't be identical
"You can't create Plaintiff between identical business partners"
2- I tried to maintain it through the below path
Tickets for customer support --> Involved parties --> Maintain determinations
However, in the determinations I don't get the option of "Copied from Account" - the standard option in the cases of Bill-to party, payer .. etc -
So can you please advice how can I fulfill the above requirement ?