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Oct 09, 2019 at 10:49 AM

Identical partner roles in C4C Services document

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hello All,

In SAP C4C services

In service tickets I have a requirement where I have to define a Party role to automatically determine the business partner same as the main (Account) business partner in the document.

I tried to do so through two methods:

1- Maintaining it in the relationships in the Business partner account itself, however I receive an error that they can't be identical

"You can't create Plaintiff between identical business partners"

2- I tried to maintain it through the below path

Tickets for customer support --> Involved parties --> Maintain determinations

However, in the determinations I don't get the option of "Copied from Account" - the standard option in the cases of Bill-to party, payer .. etc -

So can you please advice how can I fulfill the above requirement ?