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Oct 05, 2019 at 04:05 AM

Create ticket for all the unassociated email in C4C

1079 Views Last edit Oct 23, 2019 at 07:18 PM 2 rev

Hi SDK Experts,

Need help on addressing this issue

Requirement:

When an Unassociated e-mails created in C4C system, we want to convert that email to ticket Via SDK, instead of manually exectuing the action - Convert to Ticket.I found that there is a standard method CreateWithReference in the ServiceRequest BO and tried to execute the below function at before save event of Activity BO.

var ticket = ServiceRequest.CreateWithReference(email,"SRRQ");

but i get an error "Access of member 'CreateWithReference' in a cross-deployment unit is not possible."

This is a show stopper for our project to go live.

Any inputs will be helpful, Please help!!

I want to tag