Error during upload in SPAM RC=8

Hi Experts,

Can you please help me with the below error in FIORI production server. We are getting this error while uploading packages from SPAM to patch ST-PI/A-PI. Infact, none of the files are being read.

spam-error.png

Also even when uploading from front end, it gives the below error

Internal error: The path \\<hostname>\sapmnt\trans\tmp\k-74009instpi.sar is not within $(DIR_TRANS)/tmp and therefore not allowed!

Please note that the path is accessible from prod server and also the note has been checked which talks about the length of DIR_EPS_ROOT being less than 60 characters.

Regards,

Vishwanath