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Oct 02, 2019 at 01:52 PM

email notification hyperlink to ticket for sso

127 Views Last edit Oct 23, 2019 at 06:19 PM 2 rev

I have created a hyperlink to be embedded in an email template which will open a C4C ticket when clicked:

https://myXXXXXX-sso.crm.ondemand.com/sap/ap/ui/repository/SAP_UI/HTML5/newclient.html?bo_ns=http://"sap"."com"/thingTypes&bo=COD_GENERIC&node=Root&operation=OnExtInspect¶m.InternalID=#ID#¶m.Type=COD_SRQ_AGENT_TT&sapbyd-agent=TAB&OBNRedirect=X

While this works perfectly when the I am logged into the tenant, it will not work when the I log out of the tenant.

Clicking on the link leads to the login page which will not work as I have no username or password (due to SSO).

Can you tell me what I have done wrong and how to modify the url to open the ticket event if I am not logged into the tenant?

Thanks in advance

Chris

p.s. had to put inverted commas around SAP and Com in the url to allow me to submit the question