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SAP FSM ticket response to C4C is getting cancelled in C4C with error log "Only one permitted"

Hi Team, Regarding the standard integration between C4C and FSM, I have created a service ticket in C4C and then released it to FSM. An field agent/service technician is worked on the ticket/service call and closed the activity. Now the response should come to C4C and an Service Ticket Item should be created for the activity available in FSM. But the A2A service call is getting cancelled in C4C with error log "Only one permitted" and is visible in Web service message monitoring. Please let me know if there is any way to handling this issue and process this message successfully.

Note that the processor and Service Ticket status is getting updated in C4C and the Service Ticket Item message is cancelled.

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2 Answers

  • Posted on Oct 28, 2019 at 11:44 AM

    We are facing the same issue

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  • Posted on Oct 30, 2019 at 05:25 AM

    Hi,

    Can you check if Product ID is maintained in Inbound BRF rules.
    Navigation: Administrator-> Service & Social -> Field Service Management section -> Define Rules for Product and Item Processing Type -> Maintain Product Id for all the rows.

    Regards

    Sanjay

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