i. How often are backups conducted?
ii. Can a customer initiate their own backup?
iii. Are backups available across different environment types (e.g. development, staging, production)?
iv. Are backups available for download? If so, in what formats?
v. Please describe the procedure for disaster recovery and expected communication.
vi. Have you suffered an outage greater than 24 hours? If so, please explain.
vii. Do backups count against the data storage requirement/what we’re paying for in terms of data storage?"