Approval Matrix not working in Email, which is sent through SOST

[deba19]

Dear Gurus,

In a SO, approval matrix not working properly, I have checked in SOST for answers, but don't have a clue.

Will highly appreciate suggestions/solutions on how to check this error.

***Elaborating the background of this process, this is used for PAM approvals after saving a SO, which is then sent to Business head's mail ID for approvals through mail, when the sap ID of Business Head's maintained in customer master, partner function.

I have checked from my side but don't have a clue.

PFA

Thanks & Regards,

DB

pic 1 of sost

pic 2 which came in mail

[former_member1716]

Check where you are triggering the mail with the help of an ABAPer, you will get to know where is the GAP!

[Jelena]

Sorry but what exactly is the issue and what is the question? It says "approval matrix not working properly" but how do you arrive at this conclusion? What is "not working properly" exactly? Please be more specific when posting questions on SCN, see this blog.

[former_member183501 · Accepted solution]

If it is available in SOST then better to consult with a BASIS Consultant