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Sep 24, 2019 at 06:54 AM

SAP Marketing Cloud Recommendation no preview


Hi Experts,

I have the requirement to create the following recommendation: Bought together, based on the items that the customer has already bought / items that other customers have for this item in their purchase history.

So I selected the scenario Factsheet Recommendation - Buing History and added the corresponding model. Here are the screnshots.

If I now want to test the recommendation with a customer who has a purchase history, no recommendation will be shown in de preview. Can someone tell me why? Do I have to proceed differently when creating the recommendation?

Thank you very much!



modellbought.png (96.1 kB)
prevbought.png (56.5 kB)