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Sep 20, 2019 at 03:44 PM

SAP CCtr -SAP S/4HANA Interaction Center Integration, On SAP CCtr tranfer lost country code


Dear all,

When the call it´s tranfer to Interaction Center lost the country code, for example:

IA Config:

But in IC just show the telephone number without country code, for example: The Call is made from 123456 number, on IA the country code is 51 so the number should be sent is +51123456, but just are sending +123456.

Someone, know how i did can send correctly the telephone number to IC?

Best regards