Unable to receive emails through CBMA in SAP PO 7.4

[former_member440061]

Hello,

We have stopped receiving email alerts after our PO server (NW 7.4 single stack) was restarted recently. The CBMA functionality had been working fine since long until recently when restart had to happen to update an adapter.

Although alerts are visible in Alert Log (attached), the emails are not coming to our mail boxes. CBMA settings are in place. Are there any services that might have stopped or not started properly when PO server was restarted? What else should I check?

[sugata_bagchi2 · Accepted solution]

Hi Faisal,
Check the below things -

1. If that service/ app are started on all server nodes

2. make sure your consumer defined in directory has the same name as you see in JMS configuration- looks like there is a space after A

3. restart the alert service

4. try to register the consumer again using WS Navigator and AlertRuleIn API

https://blogs.sap.com/2015/07/17/alert-specific-to-interfaces-in-po-using-cbma/

5. If nothing works, try to create a new consumer and alert and see if that is working.

Thanks

Sugata

[former_member440061 · Accepted solution]

Hello Sugata,

I checked points you mentioned. Consumer definition is fine. There is not space in between. Service is started on all nodes.

I will try creating a new consumer and see if it works. We probably might go for a restart. Will let you know if it works. Thank you very much for help.

[former_member440061 · Accepted solution]

Hello Sugata,

Restarting the Java service "XPI Service: Alert" resolved the issue. We are receiving all Alerts now. Thank you very much for your inputs.

[sugata_bagchi2]

Hi Faisal,

Check in your JMS server configuration - if you have the JMS consumer created for this alert.

Also check the below service and app -

[former_member440061]

Hello Sugata,

Thank you for your response.

I checked the JMS Resource and could see below entry corresponding to the Alert Consumer there:

Also, the status for XPI Service: Alert and "com.sap.aii.af.service.alert.app" app shows as "started". However, under "com.sap.aii.af.service.alert.app", there are multiple dependent components for which the status shows as n/a. Should these also be started?