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Sep 23, 2019 at 11:53 AM

SAP Solution manger 7.2 Email Notification for incident management and service request

961 Views Last edit Oct 09, 2019 at 07:14 AM 5 rev

sir,

We have configure SAP incident management and service request in SAP solution manger 7.2 .

We have copy the

SMIN To YMIN (Create Incident Management)

SMRQ To YMRQ (Create service request )

We have customized both YMIN or SMIN as per our requirement .

Our requirement is email functionality :

When user is Execute T-code : SM_CRM than he select the role SOLMANREQU - Solution Manager ITSM End User

than user is fill the request as per the requirement in Create incident and create service request .

When user is click on Confirm and send option we want to send email to One common SAP help desk id .

Please guide me how i configure this ...

Please find the attachment for for reference

Thanks you



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