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Cannot disable Identity Provisioning Service (Trial) in NEO


I want to disable the Identity Provisioning Service subscription in my NEO account, but the "Disable" button on the service`s detail page is disabled. I have Administrator role.The subscription prevents me from deleting my NEO account.

Any advice, what I could have missed?

Thanks and kind regards,


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  • Posted on Nov 01, 2019 at 09:33 AM

    Hi Andre,

    If you still have this problem, please create a ticket to component BC-IAM-IPS and we'll unsubscribe your trial account. Then you'll be allowed to disable the Identity Provisioning service.

    Best regards,


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