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Sep 18, 2019 at 01:26 PM

User sync issue

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Hi,

We are on SAP BusinessObjects BI Platform 4.1 Support Pack 5 Patch 3 (Windows 2012 and Tomcat and we use Windows AD Authentication. Recently we started noticing one issue – New users are not mapped into BO from AD. Our Windows AD plugin scheduler runs for every 20 mins. Existing user’s role updates as expected but new users are not added to the system. There are NO errors in the Event logs, Application logs or Tomcat logs. But when we click on manual update on the Windows AD, it fetches the new user. SAP recommendation is to increase the schedule from 20 mins to 8 hours. We still face the issue.

Any help is appreciated.

Thanks