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Discounts Period&Quantity not appear CCO

jsarciniegasg
Explorer
0 Kudos

I have a question about discounts period &Quantity, the problem consists that when I sincronize pricelists from SAP B1 to CostumerCheckout, the discounts can be seen in the item search, but when an item is selected the order interface doesn´t show the discount price.

1. First picture shows the item whit unit price correctly (in SAP my discount in this article is for more than 11 items there is a discount, the original price of each item is 6900 but with discount the new price is 6700

2. Second picture shows how the discount doesnt apply with more than 12 item

if someone knows something that can help me I thank you very much

thanks so much for your attention

Accepted Solutions (1)

Accepted Solutions (1)

0 Kudos

Hi Jhon,

We have identified a bug in the system.

In your scenario, there is a field mapping for the currency and the system is not handling it correctly.

When a discount synchronization is performed, the CCO is storing the wrong currency in the database level, this is the reason why the discounts are not applied.

A solution for it will be released in the next patch level of SAP Customer Checkout.

I will inform you here again as soon as the new version is available.

Regards,
Anderson

Answers (4)

Answers (4)

Hi Jhon,

The solution for the issue is available in the new patch level of SAP Customer Checkout (2.0 FP07 PL09). For further information, please refer to SAP Note 2836914

Regards,
Anderson

bastbenji
Discoverer
0 Kudos

Que tal, buenas tardes:

Espero me puedan ayudar con el siguiente problema que tengo para la sincronización de "descuentos por período y cantidad".

En SAP se cargan vía DTW a una lista de precios, descuentos por período y cantidad, pero no se sincronizan a SCCO cuando el parámetro "completar sincronización" no está activo.

Se vuelve a realizar la sincronización con el parámetro "completar sincronización" activo y se sincronizan los descuentos.

El problema de esto es que muestra en la consola algunos errores con los dos casos anteriores, sin diferencia entre uno y otro, para sincronizar los descuentos. Nuestro cliente tiene 2.000 artículos, por lo tanto, al sincronizar ejecuta 2 consultas por cada uno, esto lo hace demasiado lento.

Se supone que debe sincronizar solamente los articulos que han tenido actualización de descuentos y no toda la matriz de la lista de precios con descuento de período y cantidad.

Adjunto imágenes en esta consulta para que puedan ver lo que ocurre.

Espero que ustedes me puedan ayudar.

Saludos.

Alex Orellana Aravena

former_member578974
Contributor
0 Kudos

Hi Jhon,
I saw you have opened an incident for SAP for this topic, so, SAP Support will assist you there.
Regards,
Mateus

former_member578974
Contributor
0 Kudos

Hi Jhon,
I suggest you the following:

1) Review your discount settings in your SAP Business One system and then check if the price list in your SAP Customer Checkout is also updated.

2) Run the article synchronization and then run the discount synchronization again.

3) Read the KBA 2831359 - Period and Volume discount not applied at SAP Customer Checkout.

4) Try to reproduce the same scenario.

If the content above helps you, feel free to select the answer as “Right Answer”. This helps others to follow and easily locate the content.
Regards,
Mateus