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Discounts Period&Quantity not appear CCO

I have a question about discounts period &Quantity, the problem consists that when I sincronize pricelists from SAP B1 to CostumerCheckout, the discounts can be seen in the item search, but when an item is selected the order interface doesn´t show the discount price.

1. First picture shows the item whit unit price correctly (in SAP my discount in this article is for more than 11 items there is a discount, the original price of each item is 6900 but with discount the new price is 6700

2. Second picture shows how the discount doesnt apply with more than 12 item

if someone knows something that can help me I thank you very much

thanks so much for your attention

first.png (81.9 kB)
second.png (351.4 kB)
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4 Answers

  • Best Answer
    Posted on Oct 09, 2019 at 12:00 AM

    Hi Jhon,

    We have identified a bug in the system.

    In your scenario, there is a field mapping for the currency and the system is not handling it correctly.

    When a discount synchronization is performed, the CCO is storing the wrong currency in the database level, this is the reason why the discounts are not applied.

    A solution for it will be released in the next patch level of SAP Customer Checkout.

    I will inform you here again as soon as the new version is available.

    Regards,
    Anderson

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  • Posted on Oct 16, 2019 at 12:22 AM

    Hi Jhon,

    The solution for the issue is available in the new patch level of SAP Customer Checkout (2.0 FP07 PL09). For further information, please refer to SAP Note 2836914

    Regards,
    Anderson

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  • Posted on Sep 17, 2019 at 11:21 PM

    Hi Jhon,
    I suggest you the following:

    1) Review your discount settings in your SAP Business One system and then check if the price list in your SAP Customer Checkout is also updated.

    2) Run the article synchronization and then run the discount synchronization again.

    3) Read the KBA 2831359 - Period and Volume discount not applied at SAP Customer Checkout.

    4) Try to reproduce the same scenario.

    If the content above helps you, feel free to select the answer as “Right Answer”. This helps others to follow and easily locate the content.
    Regards,
    Mateus

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  • Posted on Sep 17, 2019 at 11:32 PM

    Hi Jhon,
    I saw you have opened an incident for SAP for this topic, so, SAP Support will assist you there.
    Regards,
    Mateus

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