More than 1 Customer Data in Same Payload

[former_member584803]

Hi All,

2 different customer info can be sent to ERP via PI in same payload when we create or delete a relationship to / from main customer. Is there any method to prevent more than 1 customer trigger in same payload in C4C system since PI can be confused due to this reason and send to wrong data to ERP system?

Thanks

Mertkan Poyraz

[manideepsatya · Accepted solution]

Hello Mertkan,

I dont think something can be done within C4C - you need to adjust this in middleware. And there is no way that PI/CPI will confuse in this situation until and unless you have customized the standard mapping object / iflow. If something unusual happens with standard content, let me know here.

Regards,
Manideep Satya