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Sep 09, 2019 at 04:21 AM

Automatic country code on additional phone number – IVR Callback

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Hi All,

We are using an IVR callback and have 2 options.

Option 1: Customer wants to receive the callback using the same phone number. It’s OK we don’t have problem.

Option 2: Customer wants to change the phone number which we are going to use in the callback, the issue is our customer does not include the country code in the phone number, and the account is not found in SAP CRM when callback is executed (SAP CRM needs the country code for identify the account).

Does anybody have an idea how we can to add the country code in the phone number included by the customer?

Best regards