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Sep 04, 2019 at 10:45 AM

Anonymous Interaction Contacts after Initial Data Load

448 Views Last edit Sep 09, 2019 at 05:44 PM 2 rev

Dear Experts,

when replicating Customers from SAP Sales Cloud into SAP Marketing Cloud, some of them get marked as "Obsolete" and get the Validation Status "Anonymous" and in the "Browse Contact Data" - app I can't see any data for them but an InteractionContactUUID.

So I took the UUID and called the OData Service via Postman (hoping to find any information about those Interaction Contacts) but it says Resource not found for segment 'InteractionContact'

Example for a Call:'00163e5a-d161-1ee9-b3db-30cf32e8bf95')

So it seems these Contacts are not there. I also tried it via the API_MKT_CORPORATE_ACCOUNT_SRV with filtering for the ValidationStatus but there also nothing is shown.

The error only appears for those 41 Contacts with the status Anonymus. For the others it works as expected and I can see all of the information when I call the Service.

Does anyone have an idea how to analyze these contacts further (at least to find out the Business Partner ID) to see which Customers are affected and how they differ from the others in our SAP Sales Cloud?

BR Tobias