An Internal error occurred while calling ‘getBlobInfos’ API. (Error: ERR_WIS__30270)(Error: INF)

[former_member676477]

Dear All,

I am trying to open a webi document and I am getting the below error intermittently and I am not sure what might be causing this?
An Internal error occurred while calling ‘getBlobInfos’ API. (Error: ERR_WIS__30270)(Error: INF)

I have logged into the server and have gone through the web intelligence server log file and this is what I have come across -

ERROR: BlobManagerImpl: Invalid blob id

ERROR: BlobManagerImpl: GetBlogInfosNoOpen failed

ERROR: CTSessionImpl: coreEngine:: getBlobInfos failed

Please help.

PS: I don’t get the error all the time. It’s very intermittent, even after encountering the error I am still able to refresh the document.

[kaus19d]

Hi Jon Snow,

Can you try restarting your Webi processing server real time cache

Please check SAP Note: 2245676, 2075567, 1837328 & below,

https://wiki.scn.sap.com/wiki/pages/viewpage.action?pageId=397869347

https://answers.sap.com/questions/9139640/An-internal-error-occured-while-calling-%e2%80%98getBlob%e...

Thanks,

Kaushik

[former_member676477]

Hi,

I just wanted to get to the bottom of this before restarting the server. I may loose an opportunity to discover what is causing the issue. I was hoping if there was a way to find out the root cause for this

[kaus19d]

Hi Jon Snow,

Did you get a chance to compare your system details with the SAP Notes

Thanks,

Kaushik

[former_member676477]

Unfortunately I don’t have access to SAP ID to check those notes

[kaus19d]

Hi Jon Snow,

Are you doing this on a trial/dummy system? You can ask your organisation BASIS guys also to download & the Notes to you for you to read

Thanks,

Kaushik

[ayman_salem]

It depends on the content of your WebI report.

Is your report saved with data?

Is the report set to refresh when opened?

Which BI version do you have?

[former_member676477]

1) yes, the report is saved with data

2) refresh on open is disabled

3) 4.2 SP6

i am not able to replicate this issue on any other report. I am copying the same report to another location and the report opens up just fine on all occurrences without any errors

[ayman_salem]

then the problem with the content. (You may be using a damaged or missing image.)

[former_member676477]

The report doesn’t have any images. Also the report throws an error one moment and it doesn’t the next moment.