Why do I recieve and error message when sending a Microsoft Outlook email?

[Former Member]

We currently installed Sage 300 V 15.1 on Friday 2/10 and we have three workstations that are now experiencing an error message that I was advised was a Crystal Report permissions error. How do I fix it? Error Message:

Invalid index. (Exception from HRESULT: 0x8002000B (DISP_E_BADINDEX)) Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.Runtime.InteropServices.COMException: Invalid index. (Exception from HRESULT: 0x8002000B (DISP_E_BADINDEX)) Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: [COMException (0x8002000b): Invalid index. (Exception from HRESULT: 0x8002000B (DISP_E_BADINDEX))] Report_Viewer.Page_Load(Object sender, EventArgs e) +894 System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14 System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35 System.Web.UI.Control.OnLoad(EventArgs e) +99 System.Web.UI.Control.LoadRecursive() +50 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627

[denis_konovalov · Accepted solution]

You should contact SAGE 300 support for investigating this or SAGE forums.
Judging by the error provided, no SAP/Crystal code is involved.