on 08-27-2019 6:50 PM
Dear team:
I have a problem in BO, automatic email delivery was configured and a program called Stunnel was used, all good until a couple of days ago where I sent emails to the BO. Checking the log of BO I see this error and I really don't know what it will be, I clarify that I am relatively new to BO. I would greatly appreciate the help. I enclose a fraction of the log.
excuse my bad english
A fatal error has been detected by SAP Java Virtual Machine: # # Internal Error (d:/depot/bas/sapjvm/61_REL/src/6/hotspot/src/os_cpu/windows_x86/vm/os_windows_x86.cpp:137), pid=16100, tid=20544 # guarantee(result == EXCEPTION_CONTINUE_EXECUTION) failed: Unexpected result from topLevelExceptionFilter # # JRE version: 6.0_31 # Java VM: SAP Java Server VM (6.1.039 1.6-b04 May 3 2012 13:12:37 - 61_REL - optU - windows amd64 - 6 - bas2:171636 (mixed mode) compressed oops) # If you would like to submit a bug report, please visit: # http://service.sap.com/message # The crash happened outside the Java Virtual Machine in native code. # See problematic frame for where to report the bug. # Date: 2019-08-27 Time: 10:21:42 --------------- B u i l d I n f o --------------- compile date/time: May 3 2012 12:55:54 sapjvm release: 6 sap_platform: NTAMD64 platform: windows arch: amd64 codeline: 61_REL hs bld trgt: "product" flags: !DEBUG, !ASSERT, PRODUCT build user: "makefact" last change: 171636 build id: 6.1.039 _WIN32 _WIN64 _M_AMD64 Compiler (_MSC_VER): 1400 C-Runtime: multithreaded dynamic release --------------- N a t i v e C r a s h i n f o --------------- Stack: 0: 000000006DC020D1 jvm::SAPJVM_internal_sprintf_free + 73617 bytes 1: 000000006DE2BEA8 jvm::SAPJVM_oswrp_creat + 1082488 bytes 2: 000000006DE2DDE5 jvm::SAPJVM_oswrp_creat + 1090485 bytes 3: 000000006D8756F4 jvm::JVM_EnqueueOperation + 1185012 bytes 4: 000000006DC03CBC jvm::SAPJVM_internal_sprintf_free + 80764 bytes 5: 00007FFCA16533FD ntdll::_chkstk + 157 bytes 6: 00007FFCA1614847 ntdll::RtlRaiseException + 3943 bytes 7: 00007FFCA1613A6D ntdll::RtlRaiseException + 397 bytes 8: 00007FFC9E958A5C KERNELBASE::RaiseException + 108 bytes 9: 000000005E7196D0 MSVCR80::_is_exception_typeof + 624 bytes 10: 00007FFCA1652A63 ntdll::RtlCaptureContext + 963 bytes 11: 0000000064762D8D cxlibw-5-0::CXLib500::CSISMTPClient::Connect + 349 bytes 12: 00000000677C2D2B dest_CrystalEnterprise_Smtp::???? 13: 00000000677DD71B dest_CrystalEnterprise_Smtp::FreeProcessingState + 54923 bytes 14: 00000000677E2216 dest_CrystalEnterprise_Smtp::CheckProperties + 9558 bytes 15: 00000000677E34B0 dest_CrystalEnterprise_Smtp::ProcessEx + 3424 bytes 16: 0000000062B055E9 DestinationWrapper::???? 17: 0000000062B0E653 DestinationWrapper::???? 18: 0000000062B1BC0C DestinationWrapper::Java_com_businessobjects_js_child_ProcessingSubsystemHost_deliverFilesToDestination + 412 bytes 19: 0000000000A9A9A1 ???::???? 20: 00000000612B78B8 ???::???? 21: 00000000663EF070 ???::???? 22: 00000000663EF068 ???::???? 23: 000000006121B001 ???::???? 24: 00000000663EF058 ???::???? 25: 00000000663EF050 ???::???? 26: 00000000663EF048 ???::???? 27: 00000000663EF040 ???::???? --------------- T H R E A D --------------- Current thread (0x00000000612b7570): JavaThread "ORBacus:ThreadPerRequest:Dispatcher" [_thread_in_native (_running), id=20544, stack(0x00000000662f0000,0x00000000663f0000)] Stack: [0x00000000662f0000,0x00000000663f0000] [error occurred during error reporting (printing stack bounds), id 0xc0000005 Exception details: EXCEPTION_ACCESS_VIOLATION at pc=000000006DBF1D76 Problematic frame: V [jvm.dll+0x581d76] SAPJVM_internal_sprintf_free+0x1c36 (sp=0x00000000663ea318) (pc=0x000000006dbf1d76)] [error occurred during error reporting (printing native stack), id 0xc0000005] Java frames: (J=compiled Java code, j=interpreted, V=VM code (C/C++), v=VM code (generated)) j com.businessobjects.js.child.ProcessingSubsystemHost.deliverFilesToDestination(Ljava/lang/StringBuffer;ZLjava/lang/String;Ljava/nio/IntBuffer;Ljava/lang/StringBuffer;Ljava/lang/StringBuffer;)Z+0x0 (bcx=0x0000000011d2c098) (sp=0x00000000663eef80) (pc=0x0000000000a9a974) j com.businessobjects.js.child.ProcessingSubsystemHost.deliverResultsToDestination(Ljava/lang/StringBuffer;Ljava/lang/StringBuffer;)Z - ProcessingSubsystemHost.java:765 (bcx=0x0000000011d2b3b1) (sp=0x00000000663ef030) (pc=0x0000000000a85bc2) j com.businessobjects.js.child.ProcessingSubsystemHost.deliverResultsToDestination()Z - ProcessingSubsystemHost.java:737 (bcx=0x0000000011d2b1fb) (sp=0x00000000663ef0c8) (pc=0x0000000000a85bc2) j com.businessobjects.js.child.webi.scheduling.Scheduling.deliverResultToDestination()V - Scheduling.java:333 (bcx=0x000000001241de4f) (sp=0x00000000663ef1d8) (pc=0x0000000000a8609c) j com.businessobjects.js.child.webi.scheduling.Scheduling.run()V - Scheduling.java:96 (bcx=0x000000001241d0a6) (sp=0x00000000663ef240) (pc=0x0000000000a8599a) j com.businessobjects.js.child.webi.PublishingSubsystem.run(Lcom/businessobjects/js/processingsubsystem/shared/provided/IProcessingSubsystemHost;)Lcom/businessobjects/js/processingsubsystem/shared/provided/IJobStatus; - PublishingSubsystem.java:73 (bcx=0x00000000123fe0b2) (sp=0x00000000663ef2c0) (pc=0x0000000000a8599a) j com.businessobjects.js.child.IJobImpl.run(Lcom/crystaldecisions/enterprise/ocaframework/idl/OCA/OCAip/IJobListener;Ljava/lang/String;)V - IJobImpl.java:128 (bcx=0x0000000011d82247) (sp=0x00000000663ef338) (pc=0x0000000000a85fcd) j com.crystaldecisions.enterprise.ocaframework.idl.OSCA.OSCAip.IJobPOA._OB_op_run(Lcom/crystaldecisions/thirdparty/org/omg/CORBA/portable/InputStream;Lcom/crystaldecisions/thirdparty/org/omg/CORBA/portable/ResponseHandler;)Lcom/crystaldecisions/thirdparty/org/omg/CORBA/portable/OutputStream; - IJobPOA.java:130 (bcx=0x0000000011d852ab) (sp=0x00000000663ef3e0) (pc=0x0000000000a8599a) j com.crystaldecisions.enterprise.ocaframework.idl.OSCA.OSCAip.IJobPOA._invoke(Ljava/lang/String;Lcom/crystaldecisions/thirdparty/org/omg/CORBA/portable/InputStream;Lcom/crystaldecisions/thirdparty/org/omg/CORBA/portable/ResponseHandler;)Lcom/crystaldecisions/thirdparty/org/omg/CORBA/portable/OutputStream; - IJobPOA.java:91 (bcx=0x0000000011d84eed) (sp=0x00000000663ef510) (pc=0x0000000000a85af3) j com.crystaldecisions.thirdparty.com.ooc.OBPortableServer.ServantDispatcher.dispatch()V - ServantDispatcher.java:234 (bcx=0x0000000011c105b8) (sp=0x00000000663ef590) (pc=0x0000000000a85fcd) j com.crystaldecisions.thirdparty.com.ooc.OBPortableServer.POA_impl._do_OB_dispatch([BLcom/crystaldecisions/thirdparty/com/ooc/OB/Upcall;)V - POA_impl.java:1977 (bcx=0x0000000011a4f562) (sp=0x00000000663ef630) (pc=0x0000000000a8599a) j com.crystaldecisions.thirdparty.com.ooc.OBPortableServer.POA_impl._OB_dispatch([BLcom/crystaldecisions/thirdparty/com/ooc/OB/Upcall;)V - POA_impl.java:1913 (bcx=0x0000000011a4f38b) (sp=0x00000000663ef6a0) (pc=0x0000000000a8599a) j com.crystaldecisions.thirdparty.com.ooc.OB.DispatchRequest_impl.invoke()V - DispatchRequest_impl.java:75 (bcx=0x0000000011c05844) (sp=0x00000000663ef740) (pc=0x0000000000a8599a) j com.crystaldecisions.thirdparty.com.ooc.OB.DispatchThreadPerRequest_impl$Dispatcher.run()V - DispatchStrategyFactory_impl.java:96 (bcx=0x0000000011c089d4) (sp=0x00000000663ef7b0) (pc=0x0000000000a85e74) v ~StubRoutines::call_stub (sp=0x00000000663ef808) (pc=0x0000000000a80528)
What version and what exact product are you using ?
Also, if the error comes from d:/depot/bas/sapjvm/61_REL - that is not a normal location of the SAPJVM's used by BOE, what is installed in this location ?
Also, if the issue happens when you're using Stunnel - you need to ask them for help.
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Hi Denis Konovalov version 4.0 SP4
How do i correct the directory? or which would be correct?
the stunnel is not incorrect already verified and everything is correct but still unable to send mail.
an additional query in name server in AdaptiveJobServer and state
it shows the icon in red as if it were disabled, but in the other state it shows the message IN EXECUTEThank for the help.I found references to this path in https://launchpad.support.sap.com/#/notes/2057842
so its possible your job server is crashing because you have wily introscope or some other monitoring tool.
What is stunnel ? Is it 3rd party tool to support BO schedules?
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