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author's profile photo Victor Ivanov
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Victor Ivanov

Suppression rules for mobile push campaigns

Posted on Aug 20, 2019 at 03:17 PM 139 Views

Hello experts!
In our case a few contacts could have the same Firebase token.
We want only one mobile push for each token in every campaign, other attempts to send should end with SUPPRESSED.
As I understand it is possible for EMAIL, but not for MOBILE_APP.
Could we use suppression rules for mobile campaigns? If yes - what attributes should we use?

Thanks in advance!

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3 Answers

  • author's profile photo Arne Manthey
    Arne Manthey
    Posted on Oct 30, 2019 at 11:42 AM
    1

    Please check out my latest post on this.

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  • author's profile photo Maik Offerle
    Maik Offerle
    Posted on Aug 20, 2019 at 03:25 PM
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    Hi Victor,

    please see the documentation for information that suppression rules app will soon be deprecated.

    Not sure if it makes sense to invest here...

    BR

    Maik

    https://help.sap.com/viewer/ac1eab4c66bc490da7ac2c378c46b0e7/1908.500/en-US/3edf7d9a484448ffb1214f6971048f16.html?q=suppression

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  • author's profile photo Kunal Kumar Bansal
    Kunal Kumar Bansal
    Posted on Aug 20, 2019 at 05:08 PM
    0

    Dear Victor,

    It's not possible to Suppress the Mobile Push Campaigns due to common Firebase tokens!

    Also, the Suppression Rule is going to be Obsolete soon! Hence you can choose one of the below alternatives:

    Thank you.

    Best Regards,

    Kunal Bansal

    SAP Marketing Consultant

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