CCO Reversal for Payment for Invoice

[former_member414940]

Hi experts,

we are currently using CCO version=2.0 FP07 PL02 with SBO ver 9.3. As sometimes CCO operators enter wrong amounts (or wrong mix payments methods) for Payments for Invoice, we are searching for a way to reverse or cancel such entries. In case that the amount of change nominally exceeds the amount due, no correction is possible and the balances in CCO and SBO do not match anymore (open invoice amount 999.- received 3000.- instead of the correct amount of 1000.- returned change of 2001.-) The amount of given change (2001.-) is deducted in the CCO balance, but of course does not have any posting in SBO. Returns as a reversal are only available to receipts that were created within CCO. Thank you in advance

[former_member414940]

CCO Screenshot

[gunther_sandtner2]

Hello Joachim,

Yes: please open a support incident. Then we can have a closer look. We will update this community question once we find the root cause.

Best regards,

Gunther

[gunther_sandtner2]

Hello Joachim,

I do not yet have the full picture. What I understood is:

There is an open invoice in SAP Business One with a balance due of 1.999

In CCO the cashier fetches this document as Payment for invoice

The cashier enters a negative cash payment amount of -2.001

But here is where I get stuck:

If I try to finalise the receipt I get a (correct) error The receipt is not balanced

It is also not possible to add a payment on credit for the difference of 4.000 because it also results in an error

So at this stage I am not sure what exactly the cashier did to post the receipt. Can you clarify the case with more screenshots, please?

Best regards,

Gunther

[former_member414940]

Hello Gunther,

I tried to reproduce this process once more and ended up with the same results as you. Unfortunately the postings slipped through as documented. What exactly happened is not clear, the cashier somehow explained it similiar to this posting:

cco-payout

The Cash Dialog somehow disappeared and entries were done once more.

I do have another example of this kind of error related to a credit note. Probably I'll have to open a support ticket.

Best regards

Joachim

[gunther_sandtner2]

Hello Joachim,

Is your use case an open AR Invoice in Business One (e.g. EUR 999) which is fetched into CCO for payment (in CCO Sales screen click on Item row number and select Payment for invoice)? And in CCO a (cash or card) payment of EUR 3000 is entered. And CCO returns EUR 2001 in cash. Is that your case? I don't see that this is creating a discrepancy between both systems but perhaps I am missing some detail. Perhaps some screenshots would be helpful.

Kind regards,

Gunther

[former_member414940]

Hello Gunther,

Yes, it is an open AR invoice fetched into CCO for payment. To be more precise, the cash payment was entered as a negative amount. This ends up in a difference of 4000.- in CCO. As it is a payment to a customer account, there should be a posting reflecting the amount difference, in this case an open claim. In SBO the Invoice is marked as payed an no other transaction posted in the journal. The same happens to a disbursement of customer Credit Notes. Once negative amounts are entered the backend is not doing proper postings.

Regards

Joachim