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Aug 08, 2019 at 09:38 AM

SAP solution Manger service Request configuration issue

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sir,

I am new Solution Manger 7.2 configuration in ITSM.

We have configure Service Request in ITSM . We have configure All require Mandatory step in Solution manger and ITSM .

Know we have configure Incident Management its work as per the our requirement .

But we have configure Server Request in this step i choosing Transaction type -- SMRQ to YMRQ.

after click on CRM_UI T-code in Solution manger 7.2 and choosing below role.

  • SOLMANREQU - Solution Manager ITSM End User

Create

incident

Service Request

We have select service request there is two option : SMRQ and YMRQ

i am click Transaction Type Description : SMRQ

then TOP service Request : Password Reset

IT Equipment Move

and other Service request option is enabled .

when have done same process we do in : YMRQ option

Service request is not enabled how i enable :

how i enable Top Service Request in

and how i customize service request



Please find the attachment .

itsm-screen.png

thank you

Attachments

itsm-screen.png (583.0 kB)