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Service Request ServiceIssueID migration in C4C using Data Workbench

Feb 13, 2017 at 12:06 PM


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Hi pros,

How can I migrate values into fields "Incident category", "Cause category" and "Resolution category" of Service Request using Data Workbench?

These fields are present in standart migration template, but can't be found in csv template from DataWorkbench.

Moreover, if i export Tickets from Data Workbench all 3 fields are present in the resulting file. But they are called as "MainIncidentServiceIssueID", "MainCauseServiceIssueID" and "MainActivityServiceIssueID." These technical ID field names are not present in Data Workbench template either!

So I now how to download data from these 3 fields from C4C, but there is no way to upload them using Data Workbench.

Best regards,

Nadezhda Rukavishnikova

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1 Answer

Jameel Qureshi
Feb 13, 2017 at 05:39 PM


Which object are you using Ticket or ServiceTicket?

I tried using the Ticket object found there is ServiceIssueCategoryID but not the other two.



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Hi @jameel.qureshi,

I am using Ticket. If I try to download metadata for ServiceTicket the resulting Excel file has just one entry:

"Unable to get C4C entity metadata"


service-ticket.png (23.6 kB)
Nadezda Rukavishnikova

Try downloading the Metadata for Ticket instead. It will download into a zip file containing 2 excels, one which has details about the fields and another with the import structure. There will be an additional folder for code lists too.


I did exactly that, but as I discribed before

- the fileds I need are not present there.


Nadezda Rukavishnikova

Just want to double check, because in your screenshot it looks like you have downloaded ServiceTicket.

Here is what you want to select in DataWorkbench, the second option -> Ticket.


I did it still missing the 3 fields I need. Is there a way to include them into Dataworkbench template?


Did this issue ever got resolved ?