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Pco agents throws error if its idel for some time

Feb 13, 2017 at 01:35 AM

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Hi everyone, We have few notification under Pco agents which communicates with ME and MII. Recently we are observing that if agent is idel for sometime then we get the below error and agent comes live and start communicaton only when agent is restarted. This is happening with few agents only and other with same configuration are good.

The only settings I see in PCo are a keep alive which is set to 15mins and a request timeout of 60secs, but it happening for few agents not all so i do not think keep alive time is an issue.

Appreciate if can get suggestions to fix the issue.

Error: Pco agent error logon was executed due to a preceding invalid response. check whether the keep alive parameter should be set to a smaller value

logon to MII system not possible due to expired or invalid cookie

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