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Media not found exception while triggering email

We are upgrading from hybris 6.x version to 1811, and observe that i get these media related exceptions thrown everytime there is a mail that needs to be triggered as part of process.

 ERROR () () [ActionNode] Error executing Media not found (requested media location: h76/h76/8796189130782.bin)
         at ~[coreserver.jar:?]
         at de.hybris.platform.commons.renderer.impl.VelocityTemplateRenderer.render( ~[classes/:?]
         at de.hybris.platform.commons.renderer.impl.DefaultRendererService.render( ~[classes/:?]
         at de.hybris.platform.commons.renderer.impl.DefaultRendererService.render( ~[classes/:?]
         at de.hybris.platform.acceleratorservices.document.factory.impl.AbstractHybrisVelocityContextFactory.renderTemplate( ~[classes/:?]
         Caused by: D:\1811\hybris\data\media\sys_master\h76\h76\8796189130782.bin (The system cannot find the path specified)

During migration, media folder needs to be copied to the newer version. But even after trying this I was consistently getting these errors. Could you please guide me on the right track. Any help will be appreciated !


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  • Sandhya M Arvind Kumar Avinash

    Tried this, but still face issues during server startup

     14:38:57.476 [localhost-startStop-2] ERROR de.hybris.platform.ruleengine.drools.impl.DefaultKieModuleService - Can't read serialized KieModule (kieModuleName = 'promotions-module', releaseId = 'hybris-rules:promotions:')
     14:38:57.476 [localhost-startStop-2] ERROR de.hybris.platform.ruleengine.drools.impl.DefaultKieModuleService - exception caught. Media not found (requested media location: kie-modules/h2c/hc6/
  • Former Member Sandhya M

    Hi Sandhya,

    Did you fix the above issue? if yes then please steps for how to resolve because i was facing the same issue.

    Thanks, Raja.

  • These media files would have been present in hybris\data\media\sys_master folder but missing in the new upgraded folder structure , you need to check whether all the media files of of 6.X has been copied to media folder in 1811.

Related questions

1 Answer

  • Posted on May 30, 2019 at 10:06 AM

    Please check the impexes related to this email , run those impexes , it will refresh vm. so that media will be available which it is trying to find.

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