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How can set Customer-Support perspective to my custom Employee?

Hi experts, I created my custom group and employee who has this group. I did everything right and I want mine custom employee to use the same perspective he uses CustomerSupportAgent. So when login with my custom employee to see Customer-Support perspective, not the Administration perspective. How can I do this?

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  • Posted on Feb 12, 2019 at 09:13 AM

    Hi ,

    You can easily achieve it setting proper configuration for Perspective Chooser. Please take a look at documentation for further information.

    Cheers, Jacek

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    • Hi , this is my code, but it doesn't work :|

       <context component="perspective-chooser" principal="customersupportchangeorderrequestrole" merge-by="principal">
           <vs:perspective-chooser xmlns:vs="">
               <vs:defaultPerspective name="CustomerSupport-Perspective"/>
               <vs:authority name="customersupportchangeorderrequest">
                   <vs:perspective id="CustomerSupport-Perspective"/>
       <context component="perspective-view-switcher" principal="customersupportchangeorderrequestrole" merge-by="principal">
           <vs:view-switcher xmlns:vs="">
               <vs:authority name="customersupportchangeorderrequest">
                   <vs:view id="CustomerSupport-Perspective" />

      where is the problem, I'm fighting with this from yestarday. I will be glad if can you help me - customersupportchangeorderrequestrole is my custom role I have and customersupportchangeorderrequestgroup

      this is my impex for employee:

       **INSERT_UPDATE CsAgentGroup;UID[unique=true];locname[lang=en];groups(uid)[mode=append];description**

      ;customersupportchangeorderrequestgroup;Customer Support Change Order Request Group;;

       **INSERT_UPDATE BackofficeRole;UID[unique=true];backOfficeLoginDisabled;authorities**


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