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Backoffice Internal Server Error On Clicking on User

Hi Experts ,

I am finding internal Server error on clicking on User and Its children Nodes in Backoffice , version 6.7.0.X

I have attached the snapshots and logs for the same ,

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However the interesting thing is ,

After few minutes this error will be resolved and I will be able to see the User and its children Nodes , But the problem is I find the same error sporadically , with no concrete reasons as to why ?,

After careful analysis i came to conclusion that this may be related to JVM Stack size , and the issue may get resolved because of the Garbage Collector ,

 INFO   | jvm 1    | main    | 2018/10/23 08:33:25.619 |  java.lang.StackOverflowError: null

However this conclusion brings its own questions , because i find the Above error only in cases of USER and Its Children Nodes ,

Any help is appreciated ,

Thanks ,

Best Regards ,


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2 Answers

  • Posted on Nov 05, 2018 at 10:53 AM

    Hi ,

    A stack you attached suggests problems with solving configuration. Please play around with your custom configuration - there is something wrong with it most probably. Also consider contacting SAP CX support as they are most suitable for such complex problems.

    Cheers, Jacek

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 28, 2019 at 10:27 AM

    Hi , were you able to resolve this issue ? Thanks

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