Skip to Content

Backoffice Internal Server Error On Clicking on User

Hi Experts ,

I am finding internal Server error on clicking on User and Its children Nodes in Backoffice , version 6.7.0.X

I have attached the snapshots and logs for the same ,

alt text

***ERROR LOGS***

However the interesting thing is ,

After few minutes this error will be resolved and I will be able to see the User and its children Nodes , But the problem is I find the same error sporadically , with no concrete reasons as to why ?,

After careful analysis i came to conclusion that this may be related to JVM Stack size , and the issue may get resolved because of the Garbage Collector ,

 INFO   | jvm 1    | main    | 2018/10/23 08:33:25.619 |  java.lang.StackOverflowError: null

However this conclusion brings its own questions , because i find the Above error only in cases of USER and Its Children Nodes ,

Any help is appreciated ,

Thanks ,

Best Regards ,

D

Add a comment
10|10000 characters needed characters exceeded

Related questions

2 Answers

  • Posted on Nov 05, 2018 at 10:53 AM

    Hi ,

    A stack you attached suggests problems with solving configuration. Please play around with your custom configuration - there is something wrong with it most probably. Also consider contacting SAP CX support as they are most suitable for such complex problems.

    Cheers, Jacek

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Feb 28, 2019 at 10:27 AM

    Hi , were you able to resolve this issue ? Thanks

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.