Getting 'HTTP Status 500 - Error while processing internal filterchain' while trying to hit backoffice url

[Former Member]

Please find below details while hitting Backoffice url it it giving following error in Ui:

HTTP Status 500 - Error while processing internal filterchain. Exception occurred at chain position: 6 of 9. Current filter: 'DynamicCatalogVersionProcessor[ hashCode: 356146373 ]'!; nested exception is java.lang.NullPointerException: while trying to invoke the method de.hybris.platform.catalog.model.CatalogModel.getUrlPatterns() of a null object loaded from a local variable at slot 9

and in console logs am geting below errors:

INFO | jvm 1 | main | 2018/08/22 06:30:07.708 | ERROR [Sync Job::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] ( Sync Job) [JobPerformable] Error Occured while doing Sync INFO | jvm 1 | main | 2018/08/22 06:30:07.708 |  java.lang.NullPointerException: while trying to invoke the method de.hybris.platform.catalog.model.CatalogModel.getIsGlobalCatalog() of a null object returned from de.hybris.platform.catalog.model.CatalogVersionModel.getCatalog() INFO | jvm 1 | main | 2018/08/22 06:30:07.708 | at com.dummy.cronjobs.JobPerformable.perform(JobPerformable.java:95) [dummycoreserver.jar:?] INFO | jvm 1 | main | 2018/08/22 06:30:07.708 | at com.dummy.cronjobs.JobPerformable.perform(JobPerformable.java:1) [dummycoreserver.jar:?] INFO | jvm 1 | main | 2018/08/22 06:30:07.708 | at de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob.performCronJob(ServicelayerJob.java:39) [processingserver.jar:?] INFO | jvm 1 | main | 2018/08/22 06:30:07.708 | at de.hybris.platform.cronjob.jalo.Job.execute(Job.java:1277) [processingserver.jar:?] INFO | jvm 1 | main | 2018/08/22 06:30:07.708 | at de.hybris.platform.cronjob.jalo.Job.performImpl(Job.java:802) [processingserver.jar:?] INFO | jvm 1 | main | 2018/08/22 06:30:07.708 | at de.hybris.platform.cronjob.jalo.Job.access$1(Job.java:755) [processingserver.jar:?] INFO | jvm 1 | main | 2018/08/22 06:30:07.708 | at de.hybris.platform.cronjob.jalo.Job$JobRunable.run(Job.java:675) [processingserver.jar:?] INFO | jvm 1 | main | 2018/08/22 06:30:07.708 | at de.hybris.platform.util.threadpool.PoolableThread.run(PoolableThread.java:196) [coreserver.jar:?] INFO | jvm 1 | main | 2018/08/22 06:33:09.753 | Aug 22, 2018 6:33:09 AM org.apache.catalina.core.StandardWrapperValve invoke INFO | jvm 1 | main | 2018/08/22 06:33:09.753 | SEVERE: Servlet.service() for servlet [hmc] in context with path [/hmc] threw exception [Error while processing internal filterchain. Exception occurred at chain position: 6 of 8. Current filter: 'DynamicCatalogVersionProcessor[ hashCode: 357475685 ]'!; nested exception is java.lang.NullPointerException: while trying to invoke the method de.hybris.platform.catalog.model.CatalogModel.getUrlPatterns() of a null object loaded from a local variable at slot 9] with root cause INFO | jvm 1 | main | 2018/08/22 06:33:09.753 | java.lang.NullPointerException: while trying to invoke the method de.hybris.platform.catalog.model.CatalogModel.getUrlPatterns() of a null object loaded from a local variable at slot 9 INFO | jvm 1 | main | 2018/08/22 06:33:09.753 | at

[Former Member]

Hello Madhuri,

This looks to be a data issue. It seems catalog is not set or is null in the database or some of its attributes are coming as null when retrieved from DB. Check your database and see if the data is available in the required fields and tables...

regards Nagraj