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Apr 30, 2018 at 04:58 PM

Customer Support backoffice needs documentation



I'm trying to understand how the feature to call customer is working in the customer support perspective of the backoffice. Is there any documentation? I don't find it there :

Also there is a severe bug with latest hyris version (6.7) when I create a ticket and then go the order tab, in the session context there is no ticket referenced even if it exists. It's really annoying because an employee can't know that a ticket already exists on an order when using the backoffice...