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Former Member

SAP doing it wrong again - help site access is broken - is it too much to ask to stop this messing around with IDs

opensaml::FatalProfileException The system encountered an error at Wed Dec 20 09:41:11 2017

To report this problem, please contact the istrator at root@localhost.

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opensaml::FatalProfileException at (https://help.hybris.com/Shibboleth.sso/SAML2/POST)

SAML response reported an IdP error.

Error from identity provider:

Status: urn:oasis:names:tc:SAML:2.0:status:Responder Sub-Status: urn:oasis:names:tc:SAML:2.0:status:RequestDenied Message: User is currently not authorized for access

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8 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Dec 20, 2017 at 11:24 AM

    Hi,

    Authentication for help.hybris.com will switch to SAP Cloud Identity. That means customers, partners and internals (S-, C-, D- and I-users) will be able to log in with SAP Single Sign-On. It will no longer be possible to access SAP Hybris Commerce Help with Crowd authentication (Hybris wiki logins and passwords).

    Best,
    Nan
    SAP product support

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 20, 2017 at 02:13 PM

    We have rolled back to Crowd authentication. I sincerely apologize for the inconvenience. What should have been a simple switch proved to be much more complicated. We are investigating the cause of the problems. In the meantime, please accept our apologies and please continue to log into SAP Hybris Commerce Help with your Hybris wiki login and password.

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 20, 2017 at 11:15 AM

    Same Problem. Experts login works. help.hybris.com login does not work.

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 20, 2017 at 11:21 AM

    same problem

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 20, 2017 at 12:25 PM

    same problem

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  • Posted on Dec 20, 2017 at 01:10 PM

    Can we get an update on this issue?

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 21, 2017 at 10:54 AM

    Finally got in yesterday evening, today i'm locked out again...

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 20, 2017 at 12:02 PM
    -2

    Apologies. SAP Hybris Commerce Help is switching to SAP Cloud Identity authentication and has experienced some unexpected problems. Should the problems persist, we will rollback to Crowd authentication shortly.

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