on 09-22-2017 8:15 AM
I would like to receive your recommendation about who to talk to about a problem that I just found during the exploring phase.
The client bought the B2B accelerator, PCM, OMS, Merchandising, Assisted Module and today they told that they want to put all their clients in their Hybris even though they are not B2B clients (around 6000 clients). They are saying that for those clients who don´t have a computer or for those clients who send orders requisition via SMS, whatsapp, etc, they would like to set up an user who can log in into hybris and put the orders on their behalf. For me this is not an standard and I´ve already reported to my Delivery Manager but I would like to receive your feedback about what is the best way to proceed. I´m seeing this as a vulnerability of the solution and I told the client that as a BA, I won´t proceed until I talk to my superiors.
They respond to me that the system doesn´t have any functionality to prevent this of happen. It´s allow.
Just to add more how can be done 🙂
You can setup all client ids (B2BUnit ids) as normal setup and also you need to setup logins/Emails(As B2BCustomers) for them. Don't make those clients as part of online onboarding process like sending emails etc. to onboard since they can't login in the system rather just keep them in system.
Once customer support executive ( who can sit as ASM user) receive a call from them then he can raise irders on behalf of them by just using loginid. Currently ASM does not support client id (but
can search on login ids) . Client ids (B2BUnit) search requires small customization if needed and we did this for our project.
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As long as your the clients' records are setup in your hybris system, I do not see any challenge with setting up Assisted Service Module and then assisted service agents creating orders on behalf of the customers who can not create order directly in hybris portal/storefront.
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