Issue when browsing backoffice "Cannot read property 'parent' of null"

[former_member765819]

Hi everyone,

We are using hybris 6.1.0.4 and we are facing issues when browsing the backoffice (specially with products). It happens from time to time, when hovering over a product image, or when trying to add new item to a collection. It forces us to refresh the browser and then it works until next time it happens. The error itself is this one, the logs don't say anything else.

Is this a known issue? How can we solve this?

[Former Member]

Was the backoffice application idle for so long time after server startup ? because i faced the same issue ,it was resolved by resetting the settings of backoffice. I raised the same in zkoss forum but no luck . http://forum.zkoss.org/question/105336/failed-to-process-cannot-read-property-parent-of-nulltypeerro... This should be taken care by hybris support.

[former_member1234052]

This error has been fixed by a 6.2 patch release so upgrading hybris eCommerce to this version stands for one of possible workarounds.

[former_member981644]

: Can you plz let me know the exact patch # ? I want to verify with below issue https://answers.sap.com/questions/12767023/product-description-wysiwyg-editor-isnt-displayed.html